Frequently Asked Questions
A:Yes, unfortunately it is true. They started charging at certain Hotels on Maui as well (even though there is no room shortage like there is in Waikiki).
This means the effective car choice the agency can provide is up to the company at the point and moment when you pick up your car whatever is the best for you. If you choose this "extra discounted car size" which often is cheaper than the smaller cars available or the same car without that specific extra.king fee by renting a car every day. The rental car agencies changed the rates for Waikiki (they call them "resort rates" now) and instead of paying the parking fee to the Hotel, you are now paying the same amount to the rental car company. In addition, you have to wait 45 minutes in line every morning to get your rental car.
Our advice: Book the car at the airport. You save the transfer fee and get a lower rental car rate. Then pay the hotel parking fee. It is less effort and you are going to spend the same amount of money. But you will not the one who ends up waiting his valuable time waiting in the crowd every morning getting your car!
A: Through a high booking volume each year, we can negotiate great deals with the rental car companies and we can afford the discount on to our clients.
A: Some of the prices we negotiated with the Big Rental Car Companies are so low that they will not allow us to show you any corporate details. It stands for the Brand Names of some of the biggest Rental Car Companies.
This means the effective car choice the agency can provide is up to the company at the point and moment when you pick up your car whatever is the best for you. If you choose this "extra discounted car size" which often is cheaper than the smaller cars available or the same car without that specific extra.
Mostly people are happy if they receive a free upgrade. However, note that it may not be a higher class car – some of our customers complained that they received a Minivan after they booked the "compact OR LARGER" or "Wild Card". We explained that if they want a mid- or fullsize-car they would have to pay an extra "upgrade fee" that sums up to the same amount of money as they would receive a Minivan for the low rate booked. If you never ever want to drive a Minivan or if you mess up with driving a very large car, then please don’t choose that specific option.
Q: Is there a difference in how we get treated or in the quality of the cars we rent if we book on your side?
A: Absolutely not. Once you receive a personal confirmation number you will get the information from the rental agency directly as well. The agency cannot see how and where you placed the order. Think about a customer flying with you in an airplane from and to the same airport but paid 40% more than you... same quality, same service.
Q: If I have to cancel this reservation because I want to change my vacation plan, do I have to pay a cancellation fee?
A: No, you simply can go to our cancellation page, enter your confirmation number and your Last Name, and cancel or change the reservation without any fee.
Q: Since I don't have to give you my credit card information anywhere, how do I know that you are really holding this reservation for me?
A: You will receive a personal confirmation number after we placed the reservation for you. This number guarantees you the specified rental car. You can always call the rental car company directly to verify this information (they won’t allow you to make changes or cancellations over the phone because it was booked on our site as well as you cannot look up the reservation on their websites).
Once the car is confirmed (with a confirmation number), the reservation is guaranteed.
A: After arriving at the airport, please ask for the designated area outside the baggage claim where the car rental agency shuttle busses pick up clients. Then take the bus for 2 minutes to get to the far side of the parking lot where the car agencies are located. The Alamo Agency in Honolulu is 1 minute more to drive. Just one block further than the others, however that saves you 15% airport fees and taxes while wait for one minute longer to sit in a Shuttle bus.
NKT Travel arranges rental cars from the following Hawaiian airports:
Kauai: Lihue (LIH)
Big Island: Kona (KOA) & Hilo (ITO)
Q: Will it be an NKT Travel Shuttle Bus which will pick us up?
A: No, it is the Shuttle Bus for the Car Rental Agency on which you are holding the reservation.
Q: Does it cost extra to drop the car off at a different location from where we picked it up?
A: Yes, the Rental Agencies charge a drop-off fee (sometimes they do, sometimes they don't). The drop-off fee is different for each place.
Honolulu Airport: Downtown or vice versa $35.00; Kaanapali/West Maui: Kahului Airport (or vice versa) $45.00; Hilo: Kona $65.00
Q: Is there an early / late drop off fee?
EARLY / LATE RETURN FEES exist with some companies.
With Thrifty and Dollar
If return time varies by more than 24 hours from date and time specified in the Rental Agreement with Thrifty and Dollar, Early/Late Return fees may apply.
1. Early Return (24+ hours earlier) - $25.00 (one-time fee), in addition to rental charges.
2. Late Return (24+ hours later) - $15.99/day for a maximum of five (5) rental days ($79.95), in addition to rental charges.
Q: Are there any additional charges beside the price stated in the confirmation email?
A: Once the car is confirmed, we’ll send you a confirmation email which contains the confirmation number as well as the final price. This price is not going to change unless you purchase additional services or upgrades.
Taxes are subject to change without notice. The government can add or rise taxes though we cannot take responsibility for any tax changes.
Q: Do I need additional Insurance?
A: This is something you have to determine by talking to your car insurance company or your credit card company (some credit cards provide insurance when paying the charges with it).
Q: Is it possible to reserve a Ford Mustang convertible?
A: Unfortunately we cannot reserve a specific car brand or model. But we can guarantee that you will get, for example, a convertible. Alamo allocates Ford Mustangs as well as Chrysler Sebrings. Avis and Budget allocate Ford Mustangs as well as Thrifty and Dollar does.
At pick-up, once you’ve done the paperwork with the agent, Alamo lets you choose your car in the parking lot by yourself for instance.
Q: Is the Jeep Wrangler a soft- or a hard-top?
A: Most rental car companies in Hawaii have Soft-Top and Hard-Top Jeep Wranglers in the fleet and let you choose from what is in the lot when you get there. Some people don’t want a soft top because of security reasons. We just can book a Jeep Wrangler 2- or 4-Door but neither can fetch actual fleet data nor let you choose something we cannot ensure.
Alamo decided to provide hard-top Wranglers mostly and they do replace the soft-topped ones with hard tops. With the hard top you can take out a big part of the roof though.
A: Yes, the Fullsize SUV can hold 7 or 8 passengers too.
Q: Is the SUV or MidsizeSUV a 4-Wheel drive?
A: All major Rental car companies changed their fleet and at this point Standard SUVs do NOT come with 4WD. Midsize SUVs are AWD. Only Jeep Wrangler are 4WD.
Q: Do I have to pay for the full duration of the reservation, if I drop the car off earlier?
A: If you pick up a car for a 2-week rental and then return it after 12 days you’ll pay for 12 days only. (rentals are on a 24-hour base calculated from the pick-up time).
Q: Is it possible to obtain a child car seat?
A: Yes, car seats are available for $12 to 15 per day at Alamo. Budget and Avis charge $13 per day Dollar charges $13 per day. They come in three sizes: baby, toddler, and child.
Cruise Ship Customers
Q: How does pick up at the pier work?
A:There are free shuttle buses shuttling between the Cruise-Ship and the pick-up Agency. Most of the pick-up Agencies are at the nearby Airport. *
NEW: Honolulu pickup is arranged by the Waikiki agency, not by the Honolulu Airport Agency anymore. Lihue and Hilo agencies are located at the nearby airport.
*Since all agencies in Waikiki are much more expensive compared to the airport ones, WE suggest to take and pay a taxi and pick up the car at the airport when you return from your cruise (and vice versa). This will cost you money (about $20), but you get a cheaper rental rate and don’t have to pay the costly "drop-off charges" of $35 on top of the already higher resort rate for the rental car. A N D you will not have to wait in the crowd with all other clients in the small Waikiki office who try to save $10 with the free pickup shuttle.
Our Tip for Honolulu (Book from and to the airport the Airport and pay for the taxi!)
As of April 2017, Alamo and Enterprise do not serve the pier at the Kahului Harbor and the Lahaina Harbor with free shuttle buses. Please consider booking the cars at our other partners (Thrifty or Dollar) or use a taxi to get to the airport. (on Maui it’s about 5 minutes ride).
Q: Should we call the local Agency before we leave the ship, so that they can send a Shuttle Bus to pick us up?
A: No, they will not come to the ship until you are on shore. (note that you will get a list with the phone numbers for all the local agencies once you've booked the cars. PLEASE PRINT THIS LIST AND MAKE SURE YOU HAVE IT WITH YOU ON YOUR CRUISE together with the confirmation email for each car). With 3000 People on the Ship it will not be possible for you or the rental car company to be specifically there when YOU leave the ship. The ship is like a Bee house and shuttle busses are coming and going.
Q: What pickup location is available for Kauai?
A: There is only one place to pick up cars in Kauai, which is at the Lihue airport (about 5 minute ride). To do the booking please use the Lihue/Kauai location.
Q: Are there rental cars available for cruise ship customers in Kailua-Kona on the Big Island?
A: Yes, you can pick up a car with Dollar Rent a Car in Kona Town. Sorry, but we can't book this specific location. You can do this directly with Dollar.
The Dollar rental agency in the hotel next to the harbor is within walking distance. Dollar rates in Kona Town are a little higher. They only rent mid-size cars and larger. The downside is that this location closes at 4:30pm and, therefore, the last drop-off has to be before 4pm.
However, we suggest NOT to rent a car in Kona and simply enjoy the charming Kona Town by walking. This is the only stop on your cruise where you stay within walking distance of a nice little Town. The perfect place to rest and enjoy one of Hawaiis sweetest little Town. (To visit the crater and other parts of the island we suggest to use the stop at Hilo - this is less driving to the crater).
Q: Where is the Alamo pick-up location in downtown Honolulu?
A: The pick-up location is at 1778 Ala Moana Blvd. at the Discovery Bay Center in Waikiki. Note: Shuttle bus pick up Pier 11 is in front of the Hula Statue across the parking lot. The Alamo shuttle bus will take the customer to the Alamo rental location at Waikiki Discovery Bay Center.
There is also a Waikiki Agency at 151 Kaiulani Avenue, they don't provide a Shuttle Service.
Pick up at Pier 2 then exit the pier terminal and walk to the far right corner to the shuttle bus pick up area. The Alamo shuttle bus will take the customer to the Alamo rental location at Waikiki Discovery Bay Center.
The Alamo rental car location is approximately 4 miles away from the Honolulu Harbor. It will take approximately 20-30 minutes to travel to and from, depending on traffic.
TIME: From 8AM until 7PM, the Alamo shuttle bus will depart from the Alamo rental location every hour.
The Thrifty Agency is at the Honolulu Int'l Airport.
Q: Is it possible to return the car in Honolulu late at night?
A: Yes. The Alamo City agency closes at 7:00 p.m. but for a free shuttle to the pier you have to drop off the car before 7:00 p.m. or you have to arrange your own transport back to the pier. Free Shuttle service is available only for these specific times.
The Thrifty Agency at the Airport closes at Midnight.
Q: Is there parking at the pier in Honolulu?
A: No. And, if your car gets towed, the fees are about $100 to $160. The only parking is several blocks away in the underground parking of a shopping mall.
Q: Is it possible to return the car at the Honolulu Airport Location?
A: Yes, you can pick-up at the Waikiki location and drop-off at the Airport Location. Alamo charges you a drop-off fee $35. With Thrifty you can get a pick up at the Pier from the Airport Agency. The Down Town Alamo Agency closes at 7.00PM. The Thrifty Airport at Midnight.
Q: What is the pick up station for my stay in Lahaina/Maui?
A: The pick-up station for Lahaina is called "Maui - Kaanapali". There is a shuttle bus running between the harbor and the location (please be advised that this location closes at 5:30pm and Alamo and Enterprise do not runt any free shuttles anymore.) and their LAST shuttle to the lahaina harbor is at 4:00 p.m. so folks have to be there before 4:00 p.m. to get the last shuttle to the harbor.
Q: I am staying on Maui (Kahului) and Kauai (Lihue) for 2 days each. Should I rent a car each day, and return it in the evening, or should I rent one car for the entire time and, if so, where can I park it overnight?
A:The pick-up station for Lahaina is called "Maui - Kaanapali". There is a shuttle bus running between the harbor and the location (please be advised that this location closes at 5:30pm and Alamo and Enterprise do not rent any free shuttles anymore.) and their LAST shuttle to the Lahaina harbor is at 4:00pm so folks have to be there before 4:00pm to get the last shuttle to the harbor.
Q:I am staying on Maui (Kahului) and Kauai (Lihue) for 2 days each. Should I rent a car each day, and return it in the evening, or should I rent one car for the entire time and, if so, where can I park it overnight?
A: According to feedback of other cruise ship customers that have rented cars through us we suggest you rent a car for 2 days. There is a designated parking area where you can park the car at the pier or nearby. Ask the steward or the security agent when you leave the ship where to park the car overnight. Some of our customers have reported that someone tried to steal gas out of the car overnight, so if you have a choice to have it parked for a fee in a secured parking area, we recommend doing so!
Q: Is it better to rent the car on Maui or Kauai for 1 or 2 days?
If you reserve the car for 2 days and you return the car after 1 day, and you only pay for the time you had the car.
Q: How precise does the timing have to be if, for example, we are scheduled to pick up the car at 9am and then we come at 8am or 10am? Does this cause a problem or cost more?
A: No. You can easily play with plus or minus one hour. No problem.
Q: Our boat docks one night in Lahaina and the next day in Kahului. Can we rent a car in Lahaina and then drop it off at Kahului airport?
A: This is possible, but you would have to pay a $35 drop-off fee because the pick-up and drop-off location vary. Also, if you park the car in Lahaina and on the following day, are in Kahului, you would have to get to Lahaina to pick up the car (which is over an hour roundtrip).
Q: How far is the Lahaina pick-up location from the Lahaina Harbor?
A: The Lahaina pick-up location is called the "Maui - Kaanapali" location. It is about 10 minutes driving from the harbor to the location. (If the shuttle bus is not there, we suggest that you do not waste precious time waiting for it. Check with other guests and share a taxi).
Q: How precise does the timing have to be if, for example, we are scheduled to pick up the car at 9am and then we come at 8am or 10am? Does this cause a problem or cost more?
A: No. You can easily pick-up or drop-off with plus or minus one hour. No problem.
Underage Driver Information
Q: Can I rent a car through your company even though I am under 25 years old?
A: Yes, but there may be an additional Young Driver Charge of $25.00 + tax per day in addition to the full price. We have a great discounted "young driver" Rate with Thrifty and Dollar. The price is only 10 Dollar per day (*on selected rates)
Q: Is it possible to avoid the underage fee for drivers under 25 years old?
A: No. Book the car with our discounted Thrifty or Dollar rate (only 10 Dollar per day) You have to book the Deals with 2 Additional drivers included in order to qualify for the 10 Dollar per day "young drivers fee". Otherwise you are gong to pay 25 Dollar per day.
Q: How much is the Underage fee and is it the same with all companies?
It is 25 Dollars per day on top of the regular rate with Alamo, Budged, and Avis. With Thrifty and Dollar we have on special Rates (with 2 additional drivers incluced) of 10 Dollar per day. But you have to use the rate with 2 additonal drivers included. Thrifty and Dollar also show rates with primary driver incluced only, and on those rates the "young drivers fee" is 25 Dollars.
Book the car and call us 1-866-300-7116 and we can estimate to you how much your total charges will be, including the "young drivers fee".
Q: How should we book the car for an "underage" driver so that the rate comes up correctly?
A: Just book (if possible the Thirfty or Dollar Rate with 2 Additional free drivers, and once it is booked, call us and we will check for you how much it will end up with the "young drivers fee" included.
Additional Driver Information
Q: We would like to add an additional driver to our car rental. What are the charges for an additional driver if he is over 25 years old?
A:Charges for additional driver (over 25 years old) with Basic Insurance Deal:
If you book the car with Alamo one additional driver is free and every other one thereafter costs $ 12 per day (plus tax), in addition to the regular rental charge.
If you book the Thrifty or Dollar rate, you get up to two additional drivers included for free.
If you book the car with A-Brand (Avis) and B-Brand (Budget) Spouse and Coworker as first additional driver are free. For any other drivers the costs are 13 Dollar per day, max. 65 Dollars per extra driver. Only 2 extra drivers allowed. (Co-Worker have to show a business card as proof).
Our "package deals" include up to 3 additional drivers per day.