In Case of Problems or Complaints: If you are not satisfied with our service, the service of the rental car agency who handles your reservation, or if you are not satisfied with the rental car you received PLEASE contact us within 24 hours of your pick up or we cannot help you to rectify the situation and will not be held responsible. Please contact us by phone 1-866-300-7116 or by email at n.kern@CarRentalHawaii.com. Thank you!
“Under stay fee”: If you return the car earlier than expected it may result in a “under-stay fee” or “early drop-off fee” (plus tax)
Renter must possess a valid drivers' license.
Renter must possess a major credit card in his/her own name. (Without a credit card, see Method of Payment below.)
Same City/Island Renter — Renter that lives and works in the same City or Island of Rental:
Federal Government/ Military Personnel:
Final determination of all renter qualifications is made by the Alamo supervisor or manager on duty at the rental location.
Credit card must be in the name of the renter.
Credit cards accepted by Alamo are: Visa, MasterCard, American Express, Diner's Club, Carte Blanche, Enroute, Alamo Corporate Credit Card, OTTO's, Applicant Program, Discover, Optima, Consolidated Services Corp. Exec. Plan Credit Card, and JCB
Debit cards must have the Visa or MasterCard logo on the card.
Renter cannot rent in the same city or island which he/she resides.
Renter must have proof of round trip travel ticket.
Military exemption applies — see policy section on military.
Additional drivers shall be at least 21 years of age.
Additional drivers under the age of 25 will be assessed a $25.00 per day surcharge.
Alamo agreed to allow one additiona driver for free. Avis and Budget accept spouse and partners as additiional driver for free
Additional drivers are not permitted to extend or make any revisions to the rental contract.
On credit card rentals, additional drivers are required to present their driver's license and be present to sign the rental agreement.
Hawaii State General Excise Tax is 4.166% resp. 4.7%
Hawaii State Vehicle Rental Surcharge is $7.50 per rental day.
Vehicle Licensing & Registration Fee is from $.17 to $.50 per rental day depending on the type of vehicle.
Airport Concession Recovery Fee is 0% for Honolulu (off airport) and 11.10% for Kahului, Lihue, Kona, Hilo.
*All information is subject to change without notice.
Note: Vehicles may not be left at the airport under any circumstance. Any towing or citation fees will be the responsibility of the renter and charged accordingly.
approximately 10 miles
Between Honolulu Airport and any Waikiki location (or reverse) $25.00
approximately 32 miles
Between Kahului and West Maui (or reverse) $40.00-60.00
approximately 98 miles
Between Kona to Hilo (or reverse) $45.00-65.00
Overtime will be charged to the renter when the vehicle is returned past the specified agreement. There is no grace period.
Overtime charge is based on an hourly or daily rate, whichever is the least.
Maxi Waiver Saver: Alamo waives renter’s responsibility for all loss or damage to the car — $20.99 per day
Waiver Saver 3000: Alamo limits renter’s responsibility to amounts in excess of the first $3,000 of loss or damage; renter is responsible for all loss or damage which exceeds $3,000 — $9.99 per day
Waiver Saver 500: Alamo limits renter’s responsibility to amounts in excess of the first $500 of loss or damage; renter is responsible for all loss or damage which exceeds $500 — $6.99 per day
Carefree Personal Protection (CPP): $7.99 per day — Coverage Includes:
Extended Protection (EP): $11.95 per day — Coverage Includes:
Note: If renter does not purchase EP, there is no uninsured motorist protection whatsoever included with the basic rental agreement unless required by state law, and then only the minimum required by such law. EP does not cover claims for punitive or exemplary damages.
Alamo Rent A Car does not accept “insurance waiver cards” issued by travel companies as guarantee of payment for vehicle damage and so advises customers who present such cards. The customer is not obligated to take any of the above coverages, but will be held responsible for any damages incurred.
*Optional Coverage Rates Are Subject To Change.
At the time of rental, customers choose one of two gas options depending on what is most convenient for them. In either case, the car is always rented with a full tank of gas.
Hawaii State Law requires use of infant car seats for children under four (4) years of age. Customers are responsible for securing child seat in the rental vehicle.
Law compliant infant seats are available on request on all islands at the time the reservation is made, for $15.00 per day.
In the event an infant seat has been lost or stolen, a $100 charge will be applied to the rental.
Hawaii State Law requires the use of seat belts for driver and front seat passengers at all times.
Hawaii State Law also requires all backseat passengers between the ages of four (4) and seventeen (17) to use seat belts.
We will confirm a request for hand controls with 48 hours if the request is made between noon Sunday through noon Friday. The failure to provide us with a timely request for hand controls may mean we cannot fulfill your request if hand controls, trained personnel to install the hand controls, or vehicles suitable for installation of hand controls are not readily available due to the untimely request. If you intend to cancel your reservation, we request that you contact us so that we may remove the hand controls following your cancellation.
At the time of a request for hand controls, in order to more readily accommodate you, please advise us whether the hand control should be installed on the left or the right side of the steering wheel.
Hand controls can only be installed in specific car models, as follows:
We recommend that individuals with disabilities who use a wheel chair and who are traveling alone request a 2-door vehicle. We have found, through experience, that such customers can more easily store the wheel chair in the rear seat as compared to a 4-door.
The Jeep Wrangler top/windows are removable. If renter elects to remove and/or lower any windows or the top, the renter is responsible for reinstalling same prior to return of the vehicle.
NKT-Travel Terms and Conditions:
Sometimes additional Fees will be charged (f.i. “upgrade to a bigger car”, “underage fee” or “drop off charges” or others). Please be aware, that these fees are taxable and the rental car company add the regular Taxes on top of this agreed fees.
Since this Fees are added after our reservation confirmation — at pick-up — we cannot predict or anticipate how much this will be in total. We know exactly how much the rental will be before these fees and taxes get added and we can only confirm this amount.
Important Information for Mileage Program Customers: Our Rates are specially negotiated Rates. Frequent Flyer Credit may not be applicable on “Tour Package Rates” (please check with your Airline for details).