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Feedback From Our Customers

Thuesday 7/21/2015

Hi
Just like to say a big thank you for our car hire in your lovely island. It was seamless and easy to do also pick up.

We even paid for a little upgrade which made it affordable by having your great pricing in the first place

Do you have pricing for mainland USA? (Answer CRH... YES we Do!)

We will definitely recommending you to our friend who are going up to Hawaii soon and in the future

Kind Regards
The f. family

 

Thuesday 3/31/15

I want to thank Car Rental Hawaii/NKT-Travel for providing exceptional service in helping to correct an error which I made with my original reservation. Your staff went above and beyond the call of duty when they contacted me and rectified the problem; most notably this action was initiated by NKT without my request. It is an example of exemplary customer service which is very unusual these days! I will certainly recommend your services without hesitation.

My thanks and best regards,
Richard W.

Sunday 3/29/15

Hi,
I just wanted to say thank you. We've just returned from our holiday day in Hawaii and the car rental was perfect :) we were able to select the mustang we wanted and everything was so easy, no hidden fees! I'll be sure to use your company again :)

Mahalo!

 

E.M.

Thursday 8/28/14

I just wanted to thank you fine folk for providing such a vital service. It made a very positive impact to my familys vacation. You are definitely in the occupation under memory makers.

Allan B., British Columbia, Canada


Saturday 8/16/14

To Whom It May Concern:

We recently (like yesterday) returned from a trip to Hawaii. We were on Oahu, Maui, and the Big Island and used your services for car rentals on all three islands. We had to change our reservations for Maui and the Big Island to upgrade the car type (turns out our 3 teenagers are better in a minivan than 3 across the back of a sedan), and then again due to Hurricane Iselle. When we arrived on the Big Island we almost changed again (Thrifty counter guy upselling 4WD vehicles hard) and I contacted customer service about this additional change.

Through it all, Amey was super helpful, researching the best options and both expiditiously and easily making all the needed adjustments. I felt like I had a personal assistant working through the arrangements and changes we needed to make -- at one point I called and she picked up the phone with a "Hi Lori" since she recognized the number!

That you guys also had the best (WAY better than either the direct car web sites or the counters) prices also made it a whole lot easier to make changes on the fly. I don't know how you're getting your prices, but between that and your customer service, Car Rental Hawaii is one awesome organization in my book!

Thank you so much for making our vacation (and the changes) work -- we certainly needed the cars that we had to drive all around and it was really helpful to have been able to make changes as easily as we did. Amey, in particular, is super! Wish I could work with someone like her for all my travel arrangements!

Major Mahalo!

Lori A.
Lexington, MA


Thursday 7/3/14

Much much mahalo always use u guys when we fly here and been getting all my associates at Southwest Airlines to do business with u also. Never any complaints only good comments!! Thank u once again for great rental car prices!!

JJ A.


Monday 3/17/14

I want to tell you what wonderful customer service I received today. I was concerned that I didn't have an email trail on a car rental I had made back in February for our Hawaii trip that begins next Tuesday, March 25. As it turns out, I found the email at a newer email address I have been using vs. the one I share with my wife. But before I discovered the original email, I called you this morning and left a message. I received a call back, 10 minutes before you opened Hawaii time, and everything was easily confirmed in terms of our rental from Alamo. I should also mention that I had previously reserved a car through Hotwire, at Enterprise. As it turns out, that car was going to cost almost double what I ended up paying through CarRentalHawaii. You were recommended to me from the owner of the condo in which we'll be staying during our 10-day visit. I'm not sure if it was Nick who I spoke with this morning but, whoever it was, the person was very helpful and concluded with a reassuring comment that if we had any problems or issues while in Hawaii, to be sure to call. That was a very nice touch at the end of our phone call.

So�thank you. I feel like I'm in good hands regarding our car rental, and I appreciate the fact that your customer service, so far, is outstanding. At the conclusion of our trip, if all goes as I expect, I certainly will be sharing with my 300 Facebook friends that, if going to Hawaii, they should start first with CarRentalHawaii. Thanks again.

Steve P.
Tacoma, Washington


Thursday 1/16/14

I am on the mainland and my wife is on Oahu visiting friends and family.

She has been trying to rent a car and it has been a challenge to get a good rate
to say the least.

In desperation, I called Car Rental Hawaii and spoke to Miriam about renting a car
beginning today. Miriam pulled out all the stops to help me find a car for my wife
at a price much, much lower than what we were being quoted by other companies.

I lived on Oahu for a long time and it's nice to see that the spirit of Aloha still lives.

Mahalo, Miriam!

Aloha!

Robert F. Maryland


Tuesday 12/31/13

Just a brief note to express my appreciation for you and your staff's
help in making the above reservations, all my concerns and queries were
handled in an extremely friendly, speedy and courteous manner.

Needless to say that when planning my next trip to the USA I will
contact you again and I will certainly recommend your services to any
of my friends and relatives that travel in the USA.

Once again many thanks and wishing you all a Happy and Prosperous New
Year

A hui hou N.W. Australia


Freiday 12/6/13

I would like to make the bookings if I can please. Two years ago we hired cars via you guys and we had a great hassle free experience and that is why we have returned to you for this rental :)

C.R. (North Queensland Australia)


Wednesday 12/4 13

You guys are awesome, thank you so much for your work. You make traveling so seamless.

A.G. San Rafael, CA


Monday 10/29/13

I just wanted to say that the whole procedure from first contact through quote to rental was absolutely the easiest, most professional, hassle free and upfront experience we have ever had in renting a vehicle in the USA.

Too often we have rented only to find that costs have doubled on pick up due to hidden costs of insurance, location fees, taxes, etc. and then we still have a large vehicle excess on insurance. It is also hard for visitors from outside the US to understand the US system of several insurances needed to cover not only the vehicle but liability, third party, personal injury etc. that standard travel insurance does not traditionally cover.

Your no hidden cost quotes are such a blessing for a visitor to the USA trying to find their way through a minefield of unrevealed or small print extras and such peace of mind with the full insurance cover.

We have recommended your company to everyone that we know will be travelling from New Zealand to Hawaii and have had great feedback.

We go to Hawaii at least once a year and will definitely be continuing to rent a vehicle through you.

Many thanks for a brilliant service!

J.Anthony, Christchurch, New Zeeland


Sunday 7/8/13

To the NKT Travel team. Our family would like to thank you for arranging our car rentals in Oahu Hawaii. We booked in two car rentals and were very happy with your service and efforts made to put us in the right vehicles at the best available price. Everything was as described and went smoothly. Many thanks!!

S.F.


Saturday 6/15/13


"I am happy to have found a reliable, reasonable, helpful car rental company. It's been a pleasure doing business with NKT Travel. Nicolas and Miriam have gone the extra mile to ensure quality customer service. I've booked cars through NKT many times and each experience has been stellar."

G.P.


Saturday 5/11/13

Hi: We recently returned from a cruise to Hawaii, we were in Hawaii mid April 2013.
The cruise went to 4 islands and we had booked a rental car with carrental hawaii in each port.
We were very pleased with the service we received from Alamo from your booking.
The price was great and I must compliment Alamo who provided great maps and highlights of the islands.
Also at some of the islands we could use a machine to get our reservation and thus did not have to wait in line.

DG.


Friday April 19th 2013

Had a great experience with the rental car that I reserved over your website - car was in good condition and Cute! I was amazed by your great rates for such a good car - I wanted the Chevy Aveo myself after driving in this one!
Only thing - you might want to alert your customers about the long wait times at some of these pick-up agencies. We waited for an hour at Thrifty/Dollar rental in Waikiki but the rental went very smoothly other than that.

Keep up the good work and thanks again. You guys are awesome! I posted a good review on the Tripadvisor forum :)


Tuesday Jan. 29th, 2013

I meant to throw a brag at these guys when I went to Hawaii. www.CarRentalHawaii.com. When I went to rent a car with my normal rental company I was flabbergasted at the more than $1,200 cost for a week, Dec 24th through Dec 31st. I even called them to tell them that there was a horrible error on the website only to be assured that this was normal for this week on Oahu.

I went searching and found www.CarRentalHawaii.com and was quite nervous about how cheap they were and the fact that they did not even require me to provide a credit card to secure the reservation for just under $400. Even my normal company was available through them for just a little over $400, but I was already cranked at them so I went with the cheapest.

When we got there everything was ready as promised and the guy that gave me the car bumped me up two classes for free.

Worked perfectly and we had a great trip and put several hundred miles on the car as we drove all over the Island every day doing something.

W. J.


Saturday 22nd December 2012

Thanks very much for taking care of us. I appreciate your help and won't hesitate to recommend your service to anyone I know.

Best regards, Steve


Friday December 7th 2012

Many thanks for all your work to help us get a car. We really appreciate it. I am so happy to have found a company with such wonderful staff. We wish you and your family a Mele Kalikimaka and Maka Hiki Hou. Aloha, Patricia

Saturday October 26th 2012

Thank you very much for your note and for saving us money on our rental in Kauai over the coming holidays. We appreciate your effort on our behalf. Your company has been very good to us and very efficient since we discovered you in 2010 when my son, P.H., was married on Kauai and we referred all of our guests to you for car rentals. We now refer all of our friends and guests who travel to Kauai and the other islands for car rentals. Ever since, we have been very satisfied with your rates and efficiency.

Sincerely,
Thomas J. H.


Thursday September 6th 2012

Hello!
We rented hire cars through you while we were staying in Hawaii this year (Maui and the Big Island) and I have been a touch remiss by not thanking you properly.
You were terrific to deal with and I simply cannot fault your service.

Russell C. (from Australia)



Thursday July 12th, 2012 (from a australian Customer)

Great, thank you again. After years of insurance expense shock at the desk, you guys are a shining light of straight forward car rental and insurance. This will be my third time with you and I send all my Australian friends the link to your site, a good friend is renting a Jeep next week.

Really appreciate the service.

Aloha,
Jonathan C.


Friday June 29th, 2012

Thank you. You have been outstanding to work with. I'll be back!

Martha L.


Monday June 25th 2012

thanks for your service. We have booked a number of cars through you on this holiday and have been totally pleased. We used your company in 2009 and will do so again if we come back to Hawaii

Greg L.


Sunday Mai 6th 2012

I can't believe how much of a price difference you're able to offer compared to AAA! They quoted me almost $2,000!!!!!!!!!!!! OUCH!) now we pay 622 Dollars!!

Abby P.


Tuesday April 10 2012 (about the iApp)

Love this iApp by Thomas Bradley

We've used this app to rent cars on our last two trips to Hawaii and will use it again in the future. They reserved the type of vehicles we want/need at rates that beat the rental agencies. Lov it!


Sunday, April 1, 2012

Easy and fast by rmbge

Great App. Ver easy and fast response


Tuesday, February 14, 2012

Hi Guys. Thanks again for all your professional help.That was very easy! Love to do business like that!

T. Mulligan NJ


Wednesday, July 1, 2011

Aloha Guys!

Mahalo for such an easy car rental process!

I was in Maui and Kauai with my boyfriend over Christmas. We rented a car on each island. Your company not only had the best price for us by far, but everything was so seamless when we arrived at each place. Someone from you office even called me to confirm that rental days and times.

Is there a place on Trip Advisor or somewhere that I can post this? I found NKT Travel from the discussion board on Trip Advisor.

Thanks,
Maddy Kadish


Wednesday, June 29, 2011

Aloha - I appreciate the QUICK response and fully understand that the tax increase, this time, is not 'grandfathered'. Last year we were on Oahu helping friends elect the 'Duke' as the next Gov. In closing, I like the way your company does business - competitive, up front, responsive on emails, etc. You are the one I want to deal with going forward. Mahalo and enjoy the Independence Day weekend.

Michael J Simpson
Financial Associate
Thrivent Financial for Lutherans


Monday, March 14, 2011

Aloha,

We rented a SUV for the first time through your company and wondered why we had not used your service previously. The rental pick up and drop off were flawless despite having a deal that Alamo themselves did not come close to offering! We would have no hesitation in recommending Car Rental Hawaii to anyone.

Best Regards, Joseph Reagan, New Zealand


 

 

Has anyone used www.carrentalhawaii.com?

Saturday, July 9, 2011

I found a rental at a very reasonable price and wondered if anyone else had any experience with this company. I was able to book, got a confirmation number, will be using a major firm for the rental(Alamo) but booked through the above website. The reason I ask the question is the cost is SIGNIFICANTLY cheaper than I could get booking directly or on any other website I looked at... It is a 15 day rental of a minivan :( for 796.94 with ALL taxes (646.00 without) for that time period. Any other tripadvisor opinions would be welcomed. Thank you!

 

Re: Has anyone used www.carrentalhawaii.com

Wednesday, July 13, 2011

We used Car Rental Hawaii June 29th thru July 8th. They were the cheapest I found. We were totally pleased with them. We had booked a midsize car which we took back the next day because the remote key device didn't work and they gave us a free upgrade to an SUV because they were out of midsize that day. The car was through Alamo. My sister-in-law ended up changing their rental from what they had to Car Rental Hawaii when she heard how inexpensive ours was. I would book as far in advance as you can as Idon't think there is an overabundance of rental cars. When we took it back to the airport two hours earlier than planned they gave us a credit of $42.00. The cost for 10 days was $347.83. Plus we paid another $119.90 for insurance. They were very good at communicating both online and by phone. We would use them again. Have a great trip.

 

Re: Has anyone used www.carrentalhawaii.com?

Tuesday, July 19, 2011

I just booked with them...Chris (the agent) couldn't have been nicer or more helpful...I changed my mind at least 3 times and he patiently worked with me each time. I had originally wanted a standard SUV, like a Chevy Trailblazer (DH and I both drive Chevy Suburbans at home) and was unable to get one. Chris suggest using a car as it would actually be roomier and hold more luggage and so now we have a Chrysler 300 (considered "Luxury") for $150 less than I could get a SMALL SUV for and for $50 less than I could get using my Costco codes (and I tried every agency...).

Now granted, we aren't there yet, but I feel confident that we are set to go and I am very impressed with the customer service I received!

Aloha!