1-866-300-7116 / (808) 572 2316

 In Case of Problems or Complaints

If you are not satisfied with our service, the service of the rental car agency who handles your reservation, or if you are not satisfied with the rental car you received PLEASE contact us within 24 hours of your pick up or we cannot help you to rectify the situation and will not be held responsible. Please contact us by phone 1-866-300-7116 or by email at n.kern@CarRentalHawaii.com. Thank you!

"Under stay fee"

If you return the car earlier than expected, it may result in a "under stay fee" or "early drop off fee" of $15.00. (pls. Tax)

Important Policy Information:

All rentals require a clean driving record. A major credit card or debit card and a valid driver's license in the name of the renter will be required at the time of rental.

Debit and check cards, considered to be any non-credit card bearing the Visa or MasterCard logo, (except for gift/prepaid cards) may only be used in conjunction with proof of a round trip ticket airline, cruise ship, and the like.

With Thirfty and Dollar, effective September 2nd, 2014, Debit cards presented at the time of rental require two (2) forms of identification. Valid Drivers license AND passport, or US Military ID, or Non-Government ID w/Photo (eg. Costco Card) or additional credit or Debit card (embossed with renter's name). Name MUST match the name on the Drivers License.

Without proof of roundtrip ticket, debit or check cards are accepted only on return. Any other non-credit card without the Visa or MasterCard logo is not accepted.

Customers planning to rent with cash must bring the following documentation to the rental counter: valid driver's license, a return ticket from an airline, cruise ship or train, verifiable employment, verifiable home phone number, or a current verifiable gas or electric bill with the renter's name and address.

All documentation must be in the renter's name. A cash deposit will be required in addition to the cost of rental. A passport is required for all non-U.S. citizens.

A. Age Requirements:

1. Qualified renters shall be at least 21 years of age.
2. Renters under the age of 25 will be assessed a $25.00 per day surcharge.
3. There is no maximum age of restriction for licensed drivers capable of safe operation of Alamo's vehicles.

B. Renter must possess a valid drivers' license.

C. Renter must possess a major credit card in his/her own name. (Without a credit card, see Method of Payment below.)

D. Same City/Island Renter- Renter that lives and works in the same City or Island of Rental:

1. Qualified renters shall be at least 21 years of age.
2. Renters under the age of 25 will be assessed a $25.00 per day surcharge.
3. Renter must possess a major credit car in his/her own name.
4. No Cash Deposits or Debit Cards Accepted.
5. Government/Military Personnel Exemption- see next section.

E. Federal Government/ Military Personnel:

1. Federal Government/Military Personnel Off Duty Travel:
• Minimum age to rent is 21 years of age.
• Renters under the age of 25 will be assessed a $25.00 per day surcharge.
• Must provide duty officer's name & telephone number
• Must provide Government/Military ID for authenticity
• Same City/ Island Rental Allowed
• Cash/Debit Card Rentals Allowed- Proof of Roundtrip Travel Not Required

1. Federal Government/Military Personnel On Duty Travel:
• Minimum age to rent is 18 when renting under plan qualifying military rates.
• The Under 25 Surcharge is included in the military rate and is not charge separately.
• Must provide Government/Military ID for authenticity
• Same City/Island Rental Allowed
• Cash/Debit Card Rentals Allowed- Proof of Roundtrip Travel Not Required
• Cash deposit is waived for personnel traveling on orders for "official government travel" and using qualifying or official travel plan codes.

C. Final determination of all renter qualifications is made by the Alamo supervisor or manager on duty at the rental location.

II. METHOD OF PAYMENT

A. CREDIT CARDS
1. Credit card must be in the name of the renter.
2. Credit cards accepted by Alamo are:
Visa, MasterCard, American Express, Diner's Club, Carte Blanche, Enroute, Alamo Corporate Credit Card, OTTO's, Applicant Program, Discover, Optima, Consolidated Services Corp. Exec. Plan Credit Card, and JCB

B. DEBIT CARDS- HAWAII ONLY
1. Debit cards must have the Visa or MasterCard logo on the card.
2. Renter cannot rent in the same city or island which he/she resides
3. Renter must have proof of round trip travel ticket.
4. Military exemption applies - see policy section on military.

D. CASH (Clients without credit cards)
1. Deposit:
a. Credit approved account (client has a voucher): $25.00 per day and/or $100.00 per week
b. Non-credit approved account (no voucher): $50.00 per day and/or $200.00 per week
2. Renter must have a verifiable phone number listed in his/her name. (Unlisted or not published phone number is not verifiable.)
3. Renter must have a verifiable employment (e.g. picture ID, pay stub, phone number of employer).
4. Renter cannot rent in the same city or island which he/she resides.
5. Renter must have a return airline ticket.
6. Military exemption applies- see policy section on military.

III. ADDITIONAL DRIVER POLICY

A. Additional drivers shall be at least 21 years of age.

B. Additional drivers under the age of 25 will be assessed a $25.00 per day surcharge.

C. Alamo agreed to allow one additiona driver for free. Avis and Budget accept spouse and partners as additiional driver for free

D. Additional drivers are not permitted to extend or make any revisions to the rental contract.

E. On credit card rentals, additional drivers are required to present their driver's license and be present to sign the rental agreement.

IV. APPLICABLE HAWAII STATE TAX/ SURCHARGE/ FEES*
A. Hawaii State General Excise Tax is 4.166% resp. 4.7%

B. Hawaii State Vehicle Rental Surcharge is $7.50 per rental day.

C. Vehicle Licensing & Registration Fee is from $.17 to $.50 per rental day depending on the type of vehicle.

E. Airport Concession Recovery Fee is 0% for Honolulu (off airport) and 11.10% for Kahului, Lihue, Kona, Hilo.
*All information is subject to change without notice.

V. DROP CHARGES

A. Oahu- approximately 10 miles
Between Honolulu Airport and any Waikiki location (or reverse) $25.00

B. Maui- approximately 32 miles
Between Kahului and West Maui (or reverse) $40.00-60.00

C. Hawaii- approximately 98 miles
Between Kona to Hilo (or reverse) $45.00-65.00

Note: Vehicles may not be left at the airport under any circumstance. Any towing or citation fees will be the responsibility of the renter and charged accordingly.

VI. OVERTIME CHARGES

A. Overtime will be charged to the renter when the vehicle is returned past the specified agreement. There is no grace period.

B. Overtime charge is based on an hourly or daily rate, whichever is the least.

VII. OPTIONAL COVERAGE (ACCIDENT PROTECTION PLAN)*

A. Maxi Waiver Saver- Alamo waives renter's responsibility for all loss or damage to the car- $20.99 per day

B. Waiver Saver 3000- Alamo limits renter's responsibility to amounts in excess of the first $3,000 of loss or damage; renter is responsible for all loss or damage which exceeds $3,000- $9.99 per day

C. Waiver Saver 500- Alamo limits renter's responsibility to amounts in excess of the first $500 of loss or damage; renter is responsible for all loss or damage which exceeds $500- $6.99 per day

D. Carefree Personal Protection (CPP)- $7.99 per day - Coverage Includes:
• Accident Medical Indemnity- For medical expenses associated with an accident with benefits up to $50,000 for the renter.
• Weekly Accident Indemnity- Up to $500 per week in disability coverage.
• Personal Effects Coverage- Provides up to $10,000 combined total benefits for your personal belongings from loss or damage caused by theft, damage or accident to your rental car.
• Travel Assist Package- Customers may access a toll free number for multilingual assistance on a variety of services such as the 24-hour travel medical assistance, emergency travel assistance, emergency coordination, lost baggage and passport services, and emergency cash.
• Accidental Death and Dismemberment- Provides up to $550,000 per occurrence.
• Emergency Medical Evacuation- Provides up to $10,000 of benefits for a 24-hour coverage for emergency medical evacuation.
• Repatriation of Remains- Up to $5,000 of benefits for the renter.

F. Extended Protection (EP)- $11.95 per day - Coverage Includes:

• Covers the renter and authorized drivers up to an aggregate single limit of $1 million for claims that may be made by others against renters or authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of the rental vehicle.
• Uninsured motorist benefits up to $1 million to the renter, all authorized drivers, and members of their immediate family injured while occupying the rental vehicle. Coverage applies to injuries caused by negligent motorist whose liability limits are less than your damages.

Note: If renter does not purchase EP, there is no uninsured motorist protection whatsoever included with the basic rental agreement unless required by state law, and then only the minimum required by such law. EP does not cover claims for punitive or exemplary damages.

Alamo Rent A Car does not accept "insurance waiver cards" issued by travel companies as guarantee of payment for vehicle damage and so advises customers who present such cards. The customer is not obligated to take any of the above coverages, but will be held responsible for any damages incurred.

*Optional Coverage Rates Are Subject To Change.

VIII. GASOLINE OPTIONS

At the time of rental, customers choose one of two gas options depending on what is most convenient for them. In either case, the car is always rented with a full tank of gas.

A. Option A (ALAGAS)- The renter prepays for a full tank of gas at the start of the rental. The price per gallon is competitive with the full service prices at local gas stations (plus any taxes that apply).

B. Option B (GAS/GAL)- Prior to returning the car, the customer must either stop and fill the gas tank or pay Alamo to refuel it for them upon return. If the renter chooses to have Alamo refuel the tank upon return, the renter only pays for the fuel used, but at a price which is substantially higher than the Option A gas or what the local gas stations typically charge.

IX. INFANT CAR SEATS

A. Hawaii State Law requires use of infant car seats for children under four (4) years of age. Customers are responsible for securing child seat in the rental vehicle.

B. Law compliant infant seats are available on request on all islands at the time the reservation is made, for $8.00 per day.

C. In the event an infant seat has been lost or stolen, a $50 charge will be applied to the rental.

X. SEAT BELTS

A. Hawaii State Law requires the use of seat belts for driver and front seat passengers at all times.

B. Hawaii State Law also requires all backseat passengers between the ages of four (4) and seventeen (17) to use seat belts.

XI. HAND CONTROLS

A. We will confirm a request for hand controls with 48 hours if the request is made between noon Sunday through noon Friday. The failure to provide us with a timely request for hand controls may mean we cannot fulfill your request if hand controls, trained personnel to install the hand controls, or vehicles suitable for installation of hand controls are not readily available due to the untimely request. If you intend to cancel your reservation, we request that you contact us so that we may remove the hand controls following your cancellation.

B. At the time of a request for hand controls, in order to more readily accommodate you, please advise us whether the hand control should be installed on the left or the right side of the steering wheel.

C. Hand controls can only be installed in specific car models, as follows:

• Chevrolet Monte Carlo (2 door full-size)
• Chevrolet Impala (4 door full-size)
• Minivan

D. We recommend that individuals with disabilities who use a wheel chair and who are traveling alone request a 2-door vehicle. We have found, through experience, that such customers can more easily store the wheel chair in the rear seat as compared to a 4-door.

XII. JEEP WRANGLER TOP REMOVAL

The Jeep Wrangler top/windows are removable. If renter elects to remove and/or lower any windows or the top, the renter is responsible for reinstalling same prior to return of the vehicle.

XIII. MISCELLANEOUS

NKT-Travel Terms and Conditions:
Reservations are subject to the operational confines of the major car rental companies. NKT-Travel will not be held liable for situations beyond our control. We offer a free service (service free of charge) and therefor can not be hold responsible for any inconveniances. (including but not limiting: overbooking, - cancellation due to overbooking, specific car or car brand availability ec.)

Tax Changes are not under our controll. The State of Hawaii can change taxes at any time. This may cause the Price of your confirmed rental car to change. We can only guarantee the Base Rate before Taxes. We can not be hold responsible for Tax increases.

Sometimes additional Fees will be charged (f.i. " upgrade to a bigger car" "underage fee" or "drop off charges" or others). Please be aware, that these fees are taxable and the rental car company add the regular Taxes on top of this agreed fees.

Since this Fees are added after our reservation confirmation - at pick up - we can not predict or antizipate how much this will be in total. We know exactly how much the rental will be before these fees and taxes get added and we can only confirm this amount.

Important Information for Mileage Program Customers:
Our Rates are specially negotiated Rates. Frequent Flyer Credit may not be applicable on "Tour Package Rates" (please check with your Airline for details).